Finsimco logo

Intense, real-world, memorable - gamified simulation training


Privacy Policy

How we protect your personal and corporate data under international laws.

Finsimco LTD takes data privacy very seriously and is committed to protecting the privacy and security of your personal information.

We collect and use certain personal information about you subject to data protection legislation. This policy explains when and why we collect personal information about you, how this information is used, the conditions under which it may be disclosed to others, and how it is kept secure.

If you have any questions about this notice or how we collect and use personal information about you, please contact us.

1. Information about us

FINSIMCO LTD, 24 Frans Hals Court, 87 Amsterdam Road, London, E14 3UX, company registration number is 12300845. If you have any questions, please contact us per email:

2. Scope

This policy applies to all personal information collected, processed, and stored by Finsimco Ltd, regardless of the format or medium in which it is stored, and it ensures compliance with the GDPR.

3. Contract information and other correspondence

When you enter into a contract with us (or someone does so on your behalf), there will be personal information about you relating to that contract such as your name, contact details, contract details, delivery details, and correspondence with us about the contract.

We need certain information to carry out our contract with you and you must provide this in order to enter into a contract with us (or as required under that contract), if you do not, we may not be able to carry out our contract with you. Mandatory information fields are generally set out when you are entering into the contract, but in particular, you must provide the following information:

  • Your name and contact details.
  • Your address.
  • Your payment details.
  • Information to verify your identity and other information for us to carry out anti money laundering checks.
  • Name and contact details of individual users of our products or services covered by the contract.

Other correspondence or interaction (for example by email, telephone, post, SMS or via our website) between you and us, will include personal information (such as names and contact details) in that correspondence. This may include enquiries, reviews, follow-up comments or complaints lodged by or against you and disputes with you or your organisation.

We may also collect details of phone numbers used to call our organisation and the date, time and duration of any calls. Please note that we may record your calls to or from us for quality and training purposes.

We will keep and use that information to carry out our contract with you (if applicable), to comply with any legal requirements for us to maintain certain records or carry out certain verifications, and/or for our legitimate interests in dealing with a complaint or enquiry and administering your (or your organisation’s) account or order and any services we offer, as well as to review and improve our offerings, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

If you work for one of our customers, suppliers or business partners, the information we collect about you may include your contact information, details of your employment and our relationship with you. This information may be collected directly from you, or provided by your organisation. Your organisation should have informed you that your information would be provided to us, and directed you to this policy. We use this as necessary for our legitimate interests in managing our relationship with your organisation. If we have a business relationship with you or your organisation, we may receive information about you from your organisation.

Where your information relates to a contract, it is kept for a period of up to 7 years after your account is closed to enable us to deal with any after sales enquiries or claims and as required for tax purposes and may be stored in our archive for reference purposes for as long as our business need which we will review after 7 years.

Payment information is collected by our payment card processing provider and is retained for a period of up to 16 months after the date of the order.

4. Website information

We may collect information about you and your use of our website via technical means such as cookies, webpage counters and other analytics tools. We use this as necessary for our legitimate interests in administering our website and to ensure it operates effectively and securely.

We keep this website information about you from when it is collected until the relevant cookie expires or you disable it.

Our website may, from time to time, contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

5. Legal claims

Where we consider there to be a risk that we may need to defend or bring legal claims, we may retain your personal information as necessary for our legitimate interests in ensuring that we can properly bring or defend legal claims. We may also need to share this information with our insurers or legal advisers. How long we keep this information for will depend on the nature of the claim and how long we consider there to be a risk that we will need to defend or bring a claim.

6. Information we receive from third parties

We may also receive information about you from the following sources:

Our service providers. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) who may provide us with information about you, to be used as set out above.

Our other channels. This is information we receive about you if you use any of the other websites we operate or the other services or products we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this website. We will also have told you for what purpose we will share and combine your data.

Publicly available sources. We obtain information from the following publicly available sources: organisation website, social media, regulatory body websites.

Credit information. We may also collect credit information on you from third party reference agencies.

7. Why else do we use your information?

Common uses of your information. We will only use your personal information when the law allows us to do so. Although in limited circumstances we may use your information because you have specifically consented to it, we generally use your information in the ways set out in this notice because:

  • we need to perform a contract we have entered into with you.
  • we need to comply with a legal obligation.
  • it is necessary for our legitimate interests (or those of a third party) and your interests and rights do not override those interests.
  • we need to protect your interests (or someone else’s interests) or where it is needed in the public interest (although these circumstances are likely to be rare).

8. Sharing your information

As well as any sharing listed above, we may also share your information with third parties, including third-party service providers and other entities in our group. Third parties are required to respect the security of your personal information and to treat it in accordance with the law. We never sell your data to third parties.

Why might we share your personal information with third parties? We may share your personal information with third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our agreements with you, or to protect the rights, property, or safety of us, our customers, or others or where we have another legitimate interest in doing so. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Which third-party service providers process your personal information? We also may need to share your personal information for third-party service providers (including contractors and designated agents) so that they can carry out their services. The following activities are carried out by third-party service providers: Event administration, event management technologies, feedback and review platforms, IT services, legal advice, payment processing, speakers at events, trainers, webinar platforms and website hosts.

When might we share your personal information with other entities in the group? We may share your personal information with other entities in our group in our shared finance and IT systems, as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, and for system maintenance support and hosting of data.

How secure is your information with third-party service providers and other entities in our group? All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information. Where third parties process your personal information on our behalf as “data processors” they must do so only on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

What about other third parties? We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business where necessary in connection with the purposes which your information was collected for. We may also need to share your personal information with a regulator or to otherwise comply with the law.

9. Where we store your information

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy notice. These are set out on the European Commission website:

If we transfer data to countries or organisations outside of the UK and the EU which the EU does not consider to have an adequate data protection regime in place, we will ensure that appropriate safeguards (for example, model clauses approved by the EU or a data protection authority) are put in place where required. To obtain more details of these safeguards, please contact us.

10. Data Security

As well as the measures set out above in relation to sharing of your information, we have put in place appropriate internal security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where necessary.

11. IT Security

We enforce rigorous IT security measures to protect personal information. These measures include, but are not limited to, the use of secure network architectures, data encryption, and strong authentication protocols. We regularly update and test our security protocols to ensure that our IT systems remain secure against emerging threats. Our commitment to IT security ensures that personal data is protected with the highest standards of confidentiality and integrity.

12. Data Management

Our Data Management protocols are structured to ensure the accuracy and privacy of the personal information we handle. We employ strict data classification to distinguish between sensitive and non-sensitive information, applying extra safeguards for sensitive data, such as financial details and personal identifiers. Data accuracy is maintained through periodic reviews and updates, while access to data is limited to authorized personnel through role-based access controls. All data processing activities are logged and audited to provide a clear traceability trail that supports compliance with GDPR and other regulatory requirements.

13. How long will we keep your information for?

We have set out above indications of how long we generally keep your information. In some circumstances, it may be necessary to keep your information for longer than that in order to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

14. Your Rights

Data protection law gives you a number of rights when it comes to personal information we hold about you. You have the right to be informed as to the processing of your personal data, to access your data, obtain a copy of the data, port the data, restrict, rectify or object to processing of the data, or request that the data be deleted or to withdraw consent.

If you think that we are using your information in a way which breaches data protection law, you have the right to lodge a complaint with your national data protection supervisory authority. In the UK, this will be the Information Commission Office (ICO). If you have any query to Finsimco, please address it to

15. Change to the privacy notice

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail or otherwise. Please check back frequently to see any updates or changes to our privacy.